It’s that time of the year again and Black Friday is upon us. The sales are everywhere; there’s something new everywhere; deals here and deals there; but what makes customers buy off of one website over the other? We’ve gathered our fair share of easy tips to help your e-commerce platform maintain a successful Black Friday campaign.
Stay true to the brand
Avoid visual clutter by using simple designed ad banners with clear call to action. The designs should stick to the brand identity which makes the user related more to the website.
Help your users get to what they want
Listing all products in the sale next to each other is overwhelming. Use categories to help the users navigate to the right section of the website, as well providing filters to narrow down the range of products displayed.
Make your discount percentages pop
Offers and discounts are great driver for the shoppers to take the decision to purchase a product (link). Discounts are the core of Black Friday campaign. Featuring those discounts visually and in percentage has a great impact on the experience.
Tell the users the what they will really pay before they click “checkout”
61% of users abandon their cart and the checkout process when they realize that extra fees are too high. Deceiving the users by using a website wide banners promoting free shipping which isn’t the case when they proceed to the actual checkout, leaves a bad impression.
Get to know your users better
Black Friday is a great opportunity to observe your users behaviour and their shopping patterns through analytics and usability studies. Note down what negatively affects the experience, handle it and iterate. Read more into how to do a low budget usability analysis of an e-commerce website.
These are just simple design tips that you just can’t overlook; however, an awesome and successful Black Friday campaign (or any sale for the matter) doesn’t only stop at these, without proper marketing, a secure website that actually works, great effort exerted by your customer support team and the right partners to get your goods to the customer, you don’t stand a chance in this highly dynamic season.